wiebd's Privacy Policy
Your personal information is completely safe with us — we protect every piece of your data using SSL encryption and strict privacy standards.
1. Introduction & Purpose
wiebd operates a safe and reliable online gaming platform for players in Bangladesh. This Privacy Policy ("Policy") explains what personal information we collect, why we collect it, how we use it, and how we keep it secure.
By using our website and services, you agree to this Policy. If you do not agree with any part of this Policy, please refrain from using our services and contact our support team.
2. What Information We Collect
wiebd collects only the information needed to provide our services properly and to keep your account secure. We may collect the following types of information:
Personal Identity Information
Your full name, date of birth, national ID number (for age verification), email address, and mobile number. This information is required for account creation and identity verification.
Financial Information
Records of deposit and withdrawal transactions, and partial identifiers of payment methods (such as bKash, Nagad, Rocket, or partial bank account details). Full financial credentials are not stored on our servers.
Technical Information
IP address, browser type and version, device information, operating system, referral URL, and session duration. This information is used for troubleshooting and security purposes.
Usage Information
Which games you play, how long you play, the type and amount of your bets, and your activity history on the platform. This information helps support responsible gaming monitoring.
Communication Information
When you contact our support team via chat or email, records of those conversations are stored and used to improve the quality of our support.
Cookie & Tracking Information
Our website uses cookies to improve your preferences, session state, and service quality. More details about cookies are provided below.
3. Purpose of Using Your Information
wiebd uses the information we collect only for the legitimate purposes listed below. We never use your information for excessive or unnecessary purposes.
- To create and manage your account and ensure secure login.
- Age verification — our platform is for users aged 21 and above only, so identity verification is essential.
- Processing deposits and withdrawals — to complete secure transactions via bKash, Nagad, Rocket, and bank transfer.
- Processing bonuses, rewards, and promotional offers, including the 100% first deposit bonus.
- Providing 24/7 customer support and resolving your issues.
- Preventing fraud, money laundering, and other illegal activities.
- Running responsible gaming programs — detecting excessive betting and providing necessary support.
- Improving the platform's technical performance and enhancing the user experience.
- Sending you important updates, new offers, and service-related information with your consent.
- Resolving disputes and fulfilling legal obligations.
4. Protection of Your Information
wiebd treats the protection of your personal information as its highest priority. We use industry-standard technologies and practices to safeguard your data.
SSL Encryption
Our entire website is secured with SSL (Secure Sockets Layer) encryption. All data transmitted between your browser and our servers is sent in encrypted form.
Secure Data Storage
Your information is stored on secure, encrypted servers. Firewalls and access controls are maintained to prevent unauthorized access.
Limited Access
Only authorized staff can view your information when necessary. All staff operate under strict confidentiality agreements.
Regular Audits
Our systems undergo regular security audits. Any potential vulnerabilities are identified and addressed promptly.
Password Protection
Your password is stored in hashed form — no staff member or system can see your original password. Using a strong password is recommended.
Fair Play Assurance
Our gaming system operates in a fair and transparent manner. We do not produce biased outcomes, and player information is never used for competitive purposes.
5. Sharing Information with Third Parties
wiebd never sells your personal information or discloses it to third parties without authorization. However, information may be shared in the following limited circumstances:
Payment Processors
Necessary information is provided to bKash, Nagad, Rocket, and banking partners to complete deposits and withdrawals. These partners have their own privacy policies and are committed to protecting your data.
Technology Service Providers
We work with hosting, cloud computing, and analytics service providers to operate our platform. These organizations operate under strict confidentiality agreements and may use the information only for the purpose of providing their services.
Legal Requirements
If disclosure of information is required by a court order, a lawful request from a law enforcement agency, or any other legal obligation, we will be required to comply. In such cases, we will attempt to notify you in advance wherever possible.
Business Restructuring
In the event of a merger, acquisition, or other business change, user information may be transferred as part of the assets. You will be notified in due course in such a situation.
6. Cookies & Similar Technologies
Our website uses cookies and similar tracking technologies. Cookies are small text files stored on your device that improve your experience of using the website.
Essential Cookies
These cookies are required for the basic functionality of the website. They are used to manage sessions, maintain login state, and ensure security. These cookies cannot be disabled.
Analytics Cookies
These cookies are used to understand how many users have visited and which pages are viewed most. The data collected is anonymous and aggregated.
Preference Cookies
These cookies are used to remember your language preferences, theme settings, and other personalized choices, so you do not have to configure them each time you visit.
Cookie Controls
Non-essential cookies can be disabled through your browser settings. However, disabling certain cookies may limit some functionality of the website.
7. Your Rights Regarding Data Protection
wiebd believes every user should have control over their own information. Your key rights are described below:
- Right to access: You can find out what information we hold about you. Upon request, we will provide you with a copy of your data.
- Right to rectification: If your information is incorrect or incomplete, you can request that it be corrected. We will update it as soon as possible.
- Right to erasure: In certain cases, you can request that your information be deleted. However, if there are legal or contractual obligations, it may not be possible to delete all information.
- Right to withdraw consent: If you have previously given consent to marketing communications, you may withdraw it at any time. Communications related to essential services will continue.
- Right to data portability: You have the right to receive the information you have provided in a structured, commonly used format.
- Right to restrict processing: In certain circumstances, you can request that the processing of your information be restricted.
- Right to close your account: You may request to close your account at any time. After the request, your information will be deleted unless there is a legal requirement to retain it.
8. Retention Period for Information
wiebd retains your information only for as long as necessary. The retention period depends on the type and purpose of the information:
Account Information
Your full information is retained while your account is active. After an account is closed, information may be kept for as long as necessary to meet legal obligations.
Financial Transaction Records
Transaction records may be retained for an extended period to meet financial regulatory requirements and fraud prevention needs.
Support Communications
Customer support conversations are retained for a defined period after the issue is resolved, to help improve service quality.
Technical Logs
Server logs are retained for a defined period for system security and technical analysis, after which they are automatically deleted.
9. Protection of Minors
wiebd provides services only to users aged 21 and above. We do not knowingly collect any information from minors. Age verification is mandatory during the registration process.
If it comes to our attention that information from a minor has been collected by mistake, we will immediately delete that information and close the associated account. If a parent or guardian believes their child is using our platform, please contact us immediately.
10. Changes & Updates to the Policy
wiebd may update this Privacy Policy from time to time. Changes may occur due to service improvements, technical updates, or legal requirements.
For significant changes, we will send a notice to your registered email address and display it prominently on the website. For minor changes, this page will be updated.
If you continue to use the platform after a policy update, it will be assumed that you have agreed to the new policy. If you do not agree with any part of the new policy, you have the option to close your account.
11. Contact Us
If you have any questions, concerns, or requests about the privacy policy, please contact us. wiebd's support team is available 24 hours a day, 7 days a week in Bengali and English.
Live Chat Support
Contact our support team directly via chat.
Available: 24/7 — Bengali and English
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Email us for privacy-related requests and questions.
Support is available in both Bengali and English.