wiebd's commitment to responsible and safe gambling
wiebd believes that entertainment should always remain controlled and enjoyable. Our safety tools and support services help you maintain healthy gambling boundaries.
Our promise
At wiebd, we believe online gaming and betting is a form of entertainment — one that should be enjoyed with care and awareness. We prioritise the wellbeing and peace of mind of every player in Bangladesh. That is why our platform includes several protective tools that give you full control over your gambling.
Our goal is clear: no one at wiebd should face financial pressure or mental distress. When gambling starts causing problems rather than providing entertainment, our team is right there for you.
Remember, gambling is not a reliable source of income — it is entertainment. If you start going beyond your budget or find it hard to stop, contact our support team right away.
wiebd is for individuals aged 21 and above only. Creating or using an account by anyone underage is strictly prohibited.
If you know someone underage who is attempting to use wiebd, please let us know.
wiebd's safety tools
The tools below help keep your gambling experience safe and in control.
Deposit limits
You can set a maximum daily, weekly, or monthly deposit limit. Once a limit is set, it takes effect immediately. Requests to increase a limit take some time to process, but lowering it takes effect right away.
Time-out break
If you want to take a short break, you can activate a time-out from 24 hours up to 6 weeks. During this period your account will be fully locked. Access is restored automatically once the time-out ends.
Self-exclusion
If you need a longer break, choose self-exclusion. You can request to close your account from 6 months up to permanently. During the exclusion period you will not receive any promotional communications from wiebd.
Session time limit
Set a maximum time limit for each session. When the set time is up, the system will alert you and give you the option to log out automatically. This prevents you from playing for long periods without realising it.
Gambling history
You can view a detailed record of all your betting and gaming activity. Easily review your full history of deposits, withdrawals, and bets — understand your own patterns and make changes if needed.
24/7 support team
Our support team is with you at any time — in Bengali and English. Speak to us directly via live chat or email [email protected]. Whether the issue is small or large, we are ready to help.
How to recognise problem gambling
When gambling goes beyond the bounds of entertainment, it can become a serious problem. If any of the signs below apply to you or someone you know, it is time to seek help.
- You are spending more than your budget on bets, or repeatedly betting to recover losses
- You keep coming back even after trying to stop gambling
- You are lying about gambling or hiding it from family and friends
- Gambling is causing sleep problems, anxiety, or mental distress
- You are spending more time gambling and less time on work, studies, or family
- You are taking loans or borrowing money from others to fund gambling
If even one of these signs applies to you, take action now. Activate self-exclusion or time-out on wiebd and contact our 24/7 live chat support team.
Remember — asking for help is a sign of strength, not weakness. wiebd is always here for you.
Rules and restrictions
21+ age requirement
You must be at least 21 years old to open and use an account at wiebd. We verify age at registration and may request identity documents if needed. Protecting minors is our highest priority.
Minimum deposit and withdrawal
The minimum deposit at wiebd is ৳300 and the minimum withdrawal is ৳1,000. These limits offer you some protection against overspending. Transact safely via bKash, Nagad, Rocket, or bank transfer.
Understanding bonus terms
Our welcome bonus is 100% on the first deposit up to ৳10,000, with a wagering requirement of 15x (on the bonus amount only). For example: if you receive a ৳1,000 bonus, you must wager ৳15,000 before withdrawing. Do not accept a bonus without understanding the terms.
Do not treat gambling as a source of income
Online gaming and betting are for entertainment. They can never replace your regular income or savings. Only spend money that, if lost, will not affect your daily life.
Self-exclusion process
If you feel you need a longer break, use wiebd's self-exclusion feature. It is completely confidential and our support team fully respects your decision.
- Contact us via live chat and request self-exclusion
- Choose from 6 months, 1 year, or permanent exclusion — whichever suits you
- Your account will be locked immediately and all promotional emails will stop
- Your account balance will remain safe and available for withdrawal
- To reactivate, you will need to contact our team directly — after the cooling-off period has ended
Beyond self-exclusion, you can also email [email protected] or use live chat at any time to request changes to your account settings.
At wiebd, we never pressure any player to reverse a self-exclusion. Our support team always listens to you attentively in Bengali.
How quickly does it take effect?
Self-exclusion and time-out requests generally take effect within a few minutes. Lowering a deposit limit takes effect immediately; requests to increase a limit may take a little longer.
Frequently asked questions
Need help? We are always here
Gamble responsibly. For any issue, wiebd's support team is directly by your side.